1. Clients are met prior to entering the Arrival’s Hall by an agent bearing a sign with their name(s).
2. The documents are checked to verify the information is correct.
3. Clients are escorted to immigration via a dedicated queue for Concierge Services.
4. Clients are escorted to baggage claims, if they require a porter to assist with their luggage, one will be obtained
for them.This is a separate paid service payable to the porter.
5. After baggage claim, clients are escorted to Customs via a dedicated queue, customs reserves the right to
search luggage if they desire to.
6.Clients are escorted to their waiting transportation.